QED Consulting

Issues and Actions / CAPA / NC Management

Recording, monitoring and analysing your problems and actions (CAPA) is all completed in the Issues & Actions module. This is the centre for all problem resolution management within your operating systems. Wherever the problems are initially recorded (via Customer Care/Complaints Supplier Control/Actions, Audit Management/Non-compliances, etc.), these are ALL visible within this module. As such, it provides a superb centre for the monitoring and analysis of all "issues" that occur within the organisation. The system even allows you to define notification rules based on the type and severity of the problem, thus ensuring that all the right people are informed of problems as they happen. These issues could easily be improvement actions as well as the corrective and preventive ones. Operations, Quality and Systems Managers will appreciate the ability to see the big picture.

PROQUIS Enterprise provides a number of places where you can log problems, issues or non-conformities. From Customer Care, you can create complaint records. From the Audit module, you can raise non-compliance (NCR) records. From the Supplier Control module, you can log supplier issues and actions. All of these problem or issue records are ultimately stored within the Issues and Actions module and may be viewed, edited and analyzed there.